HLS home : administration : its : about :
Information Technology Services

About Information Technology Services

We in the IT department at Harvard Law School understand the necessary and important role technology plays in the teaching and learning experience. As a team of 35, we work together to ensure that our community has up-to-date, reliable technology services. Our team is categorized into five groups: Technical Support Services, Client Services, Student Services, Instructional Technology Services, Network and Data Services, and Media Services.

Technology Support Services

The Technology Support Services team provides support to faculty, staff, and students.

The Faculty Technology Support Line is a dedicated service for HLS professors, assistant professors, and Emeriti professors. This line is staffed by the Faculty Support Liason Monday through Friday, 9:00 a.m. - 5:00 p.m., to ensure faculty support needs and issues are addressed as quickly as possible. If the Faculty Support Liason is unavailable, your call will roll into the Help Desk.

The Help Desk is comprised of three (3) Help Desk Analysts and four (4) Technical Support Analysts. Help Desk Analysts provide computer support over the phone, through e-mail, or by connecting remotely to your computer. When additional support is needed or if a desk-side visit is required, the call is then escalated to one of our Technical Support Analysts.  These analysts provide assistance with connecting to the HLS network, configuring and installing computers, troubleshooting PCs and Macs, installing and troubleshooting printers, and helping with your computer purchasing and ordering needs. The Help Desk hours are Monday through Friday, 8:30 a.m.-5:30 p.m.

The Student Help Desk consists of one Student Help Desk Coordinator, two (2) full-time co-op students, and some HLS and non-HLS students working at the help desk. The Student Help Desk offers walk-up service, support over the phone, and support via e-mail. Operating hours are Monday through Thursday 8:30 a.m. –12 a.m., Fri. 8:30 a.m.–9 p.m., Sat. 10 a.m.–9 p.m., and Sun. 10 a.m. –12 midnight (summer hours take effect from graduation till late August).

Back to top

Client Services

Client Services is a new group within ITS comprised of a Client Services Manager, who manages a team of subject matter experts who, in turn, coordinates, implements, and manages new technology projects at HLS. Within this group are experts on web and database development and multi-media enhancements. The emphasis of Client Services is to work as a team to assess, manage, document, and implement technology projects that will enhance the overall experience at HLS.

Back to top

Instructional Technology Services

Instructional Technology Services offers educational technology services that enhance the teaching and learning process. An Instructional Technology Services manager and an instructional analyst provide individualized services and tools to meet the unique needs of faculty. This group assists faculty in their efforts to deploy effective instructional technology through consultation, needs analysis, research, training, and content and tool development.  An additional responsibility is to support the iCommons web-based toolset and its use by providing one-on-one and group training to faculty, staff, and students. Instructional Technology Services provides course website development and support for digitization of materials and electronic publishing. This group also administers and manages the Presidential Instructional Technology Fellows (PITF) program, designed to provide technology support to faculty from students.

Back to top

Network and Data Services

The Network and Data Services team is comprised of a Network and Data Services Manager, a Network and Security Manager, three (3) System Administrators, and two (2) third-level software and hardware support. This team is responsible for the design and maintenance of the HLS network infrastructure. This includes the physical infrastructure as well as network services including wireless access, the Internet, and specific network-based applications.  The Network and Data Services team is also responsible for securing our network with up-to-date virus protection and the implementation of a secure firewall for protecting the Law School's servers. These servers host the data that the HLS community stores on both their Home and Shared drives. This team also works with students, departments, and guests across the Law School to ensure reliable and consistent access to their email accounts.

Back to top

Media Services

Media Services is dedicated to enhancing the classroom experience. This team of five media technicians, one coordinator, one Instructional Media Developer/Analyst and one media services manager provides audiovisual equipment and support for classes, meetings, conferences, and other events held on the main HLS campus. Support includes voice enhancement; video playback; overhead, slide, video, and computer projection; audio and video encoding; audio and video duplication; computers for presenters; Web casting services; videoconferencing services; and audio and video recording. Media Services hours are Monday through Friday, 8 a.m.–9 p.m. and Sat.  8 a.m.–4 p.m.

Harvard Law School's Media Services Department is a Certified Audio Visual Solutions Provider at the Gold Level. The Certified AudioVisual Solutions Provider (CAVSP) Program is the industry standard certification program for companies in the professional audiovisual industry. The CAVSP Program includes three levels -- basic, silver and gold certified members -- depending on the percentage of staff within an organization who have received individual certification. Harvard Law School's Media Services Department has at least 75% of its staff certified, granting it Gold Status.

Back to top

Contact Information

Help Desk

1575 Massachusetts Ave
Hauser Hall 020
Cambridge, MA 02138
617.495.0722
hlshelp@law.harvard.edu

Hours of Operation
Monday- Friday: 8:30 a.m. - 5:30 p.m.

Faculty Technology Support Line

1575 Massachusetts Ave
Hauser Hall 020
Cambridge, MA 02138
617.496.9025
fachelp@law.harvard.edu

Hours of Operation
Monday- Friday: 9:00 a.m. - 5:00 p.m.

Student Help Desk

1575 Massachusetts Ave
Hauser Hall 030
Cambridge, MA 02138
617.495.9576
help@law.harvard.edu

Hours of Operation
Monday- Thursday: 8:30 a.m. - 12 a.m.
Friday: 8:30 a.m. - 9 p.m.
Saturday: 10:00 a.m. - 9 p.m.
Sunday: 10:00 a.m. - 12 a.m.

Summer Hours begin on Memorial Day and are Monday- Friday from 9 a.m. to 5 p.m.

Media Services

Pound 205
av@law.harvard.edu
Phone: 617.495-4840
Fax: 617.496-6645

Monday - Friday 8am-9pm
Saturday - 8am-4pm
Service is not available on Sunday

Back to top