Help Desks and Computer Support
Help Desks
Faculty and Staff
The Help Desk, located in Hauser 020, is staffed Monday through Friday, 8:30 a.m. to 5:30 p.m. After hours emergency support is also available during the fall, winter, and spring terms. The Help Desk can be reached at 617.495.0722 or hlshelp@law.harvard.edu. All staff that have a computer, network, and software requests/inquiries/concern should contact the Help Desk. All faculty that have a computer, network, and software requests/inquiries/concern should contact the Faculty Technology Support Line at 617.496.9025 or fachelp@law.harvard.edu.
All calls received at the Help Desk and Faculty Technology Support Line are entered, updated, and monitored in a call tracking system. Members of ITS receive their calls and are responsible for contacting the customer in need of assistance. On average, the Help Desk fields 12,000 calls a year.
Faculty Technology Support Line
Hauser Hall room 020
phone: 617.496.9025
email: fachelp@law.harvard.edu
Hours of Operation
Monday- Friday: 9:00 a.m. - 5:00 p.m.
Help Desk Contact Information
Hauser Hall room 020
phone: 617.495.0722
email: hlshelp@law.harvard.edu
Hours of Operation
Monday- Friday: 8:30 a.m. - 5:30 p.m.
Students
The Student Help Desk, located in Hauser 030 in the Student Computer Lab, provides the following services to HLS students, visiting researchers, fellows, and scholars:
- Troubleshooting assistance for problems accessing the HLS Network using personal computer equipment (your computer equipment must meet the HLS recommended minimum hardware configurations) via:
- Any on-campus Ethernet jack, including those in HLS dorms,
- Wireless Ethernet access points, and
- General assistance for problems using supported software applications.
- Assistance for problems using Student Computer Lab hardware and software
- Assistance for problems printing via the HLS Student Printing system
- Laser printing accounts for sale to HLS affiliates without term bill
ITS does not provide support for legal research applications. Please contact the Library for help using Westlaw, Lexis/Nexis, or HOLLIS.
Personal Computer Equipment Service and Support
ITS does not rent, sell, troubleshoot, or repair personally owned computer equipment, un-supported software, or printers. Insurance policies prevent us from repairing student owned equipment.
If you require hardware repairs, please visit the Harvard Computer Product and Repair Center located in Science Center B11 on the FAS campus. Their skilled technicians are certified to provide warranty and post-warranty support for products from many leading manufacturers including IBM, Apple, HP, HP/Compaq, Epson, Dell, and others. More information regarding their services can be found on their website.
Contact Information
Hauser Hall room 030
phone: 617.495.9576
email: help@law.harvard.edu
Hours of Operation during the Academic Year
Monday- Thursday: 8:30 a.m. - 12 a.m.
Friday: 8:30 a.m. - 9 p.m.
Saturday: 10:00 a.m. - 9 p.m.
Sunday: 10:00 a.m. - 12 a.m.
Hours of Operation during the Summer
Monday- Friday: 9:00 a.m. - 5 p.m.
Remote Troubleshooting
To maximize our ability to respond to computer concerns more quickly, ITS implemented a software application that will allow ITS to connect remotely to either a faculty or staff member's computer (this is for on-campus computers only). The remote control software allows ITS to identify and correct configuration and software problems quickly and efficiently. Of course, if the faculty or staff member would rather receive a desk-side visit or if their computer requires hands-on service, ITS will still respond to the call with a personal visit.
ITSI Phone line (Network outage information)
ITS has implemented a phone line that will provide information regarding the status of HLS network-based services. This phone line is equipped with an outgoing message only. The outgoing message will provide current information on the status of the HLS network and network-based services. The phone number is 617.998.4874 (or 8-ITSI).