Student Help Desk
The Student Help Desk, located in Hauser 030 in the Student Computer Lab, provides the following services to HLS students, visiting researchers, fellows, and scholars:
- Troubleshooting assistance for problems accessing the HLS Network using personal computer equipment (your computer equipment must meet the HLS recommended minimum hardware configurations) via:
- a) Any on-campus Ethernet jack, including those in HLS dorms,
- b) Wireless Ethernet access points, and
- c) Dial-up modem pool from on- or off-campus
- General assistance for problems using supported software applications.
- Assistance for problems using Student Computer Lab hardware and software
- Assistance for problems printing via the HLS Student Printing system
- Laser printing accounts for sale to HLS affiliates without term bill
- Assistance recovering data files necessary to meet degree requirements (e.g. exams, papers, outlines, etc.)
ITS does not provide support for legal research applications. Please contact the Library for help using Westlaw, Lexis/Nexis, or HOLLIS.
Personal Computer Equipment Service and Support
ITS does not rent, sell, troubleshoot, or repair personally owned computer equipment, un-supported software, or printers. Insurance policies prevent us from repairing student owned equipment.
If you require hardware repairs, please visit the Harvard Computer Product and Repair Center located in Science Center B11 on the FAS campus. Their skilled technicians are certified to provide warranty and post-warranty support for products from many leading manufacturers including IBM, Apple, HP, HP/Compaq, Epson, Dell, and others. More information regarding their services can be found on their website.
Contact Information
Hauser Hall room 030
phone 617.495.9576
email help@law.harvard.edu