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Case Development Initiative: Other Materials
 

Case Studies

Accounting and Basic Finance for Professionals

Accounting for the iPhone at Apple Inc.
Author(s):  Francois Brochet, Krishna G. Palepu, Lauren Barley
Publication Date:  September 9, 2010

Kansas City Zephyrs Baseball Club, Inc. 2006
Author(s):  Krishna G. Palepu
Publication Date:  August 20, 2009

Urban Water Partners (A)
Author(s):  Karthik Ramanna, George Serafeim, Aldo Sesia
Publication Date:  August 13, 2010

Case of the Unidentified Industries—2006
Author(s):  William E. Fruhan
Publication Date:  January 11, 2007

Laura Martin: Real Options and the Cable Industry
Author(s):  Mihir A. Desai, Peter Tufano
Publication Date:  August 23, 2000

Wells Fargo Online Financial Services (A)
Wells Fargo Online Financial Services (B)
Author(s):  Robert Kaplan and Nicole Tempest
Publication Date:  June 12, 1998

Motivating, Developing, and Leveraging Professionals

Bain & Company Inc., Making Partner
Author(s):  Ashish Nanda, Perry L. Fagan
Publication Date:  February 2, 1999

Developing Professionals: The BCG Way (A)
Author(s):  Ashish Nanda, Kelley Morrell
Publication Date: April 7, 2003

Ecolab, Inc.
Ecolab (B)
Ecolab (C)
Author(s):  Ashish Nanda
Publication Date:  May 23, 1996

Rob Parson at Morgan Stanley (A)
Author(s):  M. Diane Burton
Publication Date:  February 12, 1998

Governance and Talent Management in a Professional Services Firm
Author(s):  Yuliya V. Ivanova, Joan Winn
Publication Date:  January 15, 2010

Staffing in Professional Service Firms
Author(s):  Ashish Nanda, Kelley Morrell, Lauren Prusiner
Publication Date:  October 7, 2004

Tradeoffs: Juggling Careers in Professional Services Firms with Private Life
Author(s):  Thomas J. DeLong, Ashish Nanda
Publication Date:  June 13, 2001

Baker & McKenzie (A): A New Framework for Talent Management
Baker & McKenzie (B): A New Framework for Talent Management
Author(s):  Boris Groysberg, Eliot Sherman
Publication Date:  August 2007

Leslie Brinkman at Versutia Capital
Author(s):  Julie Battilana and Rob Kaplan
Publication Date:  June 13, 2007

Strategy, Structure, and Systems in Professional Service Firms

International Profit Associates
Author(s):  Ashish Nanda, Thomas J. DeLong, Monica Mullick
Publication Date:  March 2, 2001

Marketing at Wachtell, Lipton, Rosen & Katz
Author(s):  Jay W. Lorsch, Samantha K. Graff
Publication Date:  November 29, 1995

Brainard, Bennis & Farrell (A)
Author(s):  John J. Gabarro, Andrew Burtis
Publication Date:  February 3, 1995

Wal-Mart Stores in 2003
Author(s):  Pankaj Ghemawat, Stephen P. Bradley, Ken Mark
Publication Date:  September 18, 2003

Apple, Inc. in 2010
Author(s):  David B. Yoffie, Renee Kim
Publication Date:  April 13, 2010

Brighter Smiles for the Masses—Colgate vs. P&G
Author(s):  Felix Oberholzer-Gee, Dennis Yao, Filipa Azevedo Jorge
Publication Date:  December 7, 2005

Planning in Professional Service Firms
Author(s):  Ashish Nanda, Kelley Morrell
Publication Date:  January 6, 2003

Duane Morris: Balancing Growth and Culture at a Law Firm
Author(s):  Boris Groysberg, Robin Abrahams
Publication Date:  August 2007

DLA Piper: Becoming a Global Firm
Author(s):  Jay W. Lorsch, Alexis Chernak
Publication Date:  October 2006

Proctor & Gamble: Global Business Services
Author(s):  Thomas J. DeLong, David L. Ager, Warren Brackin, Alex Cabanas, Phil Shellhammer
Publication Date:  June 2004

Tata Consultancy Services: Selling Certainty
Author(s):  Pankaj Ghemawat, Steven A. Altman
Publication Date:  May 2011

Tata Consultancy Services: Sustaining Growth Momentum in China 2010
Author(s):  Beng Geok Wee, A. Lee Gilbert, Ivy Buche
Publication Date:  August 2010

Innovation in Services: Corporate Culture and Investment Banking
Author(s):  Richard K. Lyons, Jennifer A. Chatman, Caneel K. Joyce
Publication Date:  November 2007

One Firm One Future at Davis Langdon (A)
Author(s):  Robert Eccles and Kaitlyn Simpson
Publication Date:  July 7, 2010

Weber Shandwick: The Client Relationship Leader Program
Author(s):  Robert Eccles and Kerry Herman
Publication Date:  February 4, 2008

Uria Menendez (A)
Author(s):  Robert Eccles
Publication Date:  January 10, 2008

Leadership in Professional Service Firms

Cambridge Consulting Group: Bob Andersen
Author(s):  Jay W. Lorsch, John J. Gabarro
Publication Date:  October 18, 1995

Lehman Brothers (A): Rise of the Equity Research Department
Lehman Brothers (B): Exit Jack Rivkin
Lehman Brothers (C): Decline of the Equity Research Department
Lehman Brothers (D): Reemergence of the Equity Research Department
Author(s):  Ashish Nanda, Boris Groysberg, Lauren Prusiner
Publication Date:  January 23, 2006

Leadership in Law: Amy Schulman at DLA Piper
Leadership in Law: Amy Schulman at DLA Piper (Video)
Author(s):  Boris Groysberg, Victoria W. Winston, Shirley M. Spence
Publication Date:  August 2006

Miles Everson at PricewaterhouseCoopers
Author(s):  David Eccles and David Lane
Publication Date:  November 3, 2009

Marketing Professional Services

Shouldice Hospital Ltd
Author(s):  James L. Heskett
Publication Date:  April 25, 1983

SaleSoft, Inc. (A)
Author(s):  Das Narayandas
Publication Date:  May 28, 1996

Hale and Dorr (A)
Hale and Dorr (B)
Author(s):  David B. Godes
Publication Date:  June 2005

Caesar IT Services: Marketing Multiple Value Propositions
Author(s):  Stefan Stremersch, Silvia Bellezza
Publication Date:  May 2009

Negotiations in Professional Services

The K—Dow Petrochemicals Joint Venture
Author(s):  Guhan Subramanian, James K. Sebenius, Phillip Andrews, Rhea Ghosh
Publication Date:  September 9, 2011

Law, Business & Institutions

China “Unbalanced”
Author(s):  Diego Comin, Richard H.K. Vietor
Publication Date:  July 26, 2010

The Greek Crisis: Tragedy or Opportunity?
Author(s):  Dante Roscini, Jonathan Schlefer, Konstantinos Dimitriou
Publication Date:  April 5, 2011

US Current Account Deficit
Author(s):  Laura Alfaro, Rafael Di Tella, Ingrid Vogel, Renee Kim, Matthew Johnson
Publication Date:  July 6, 2005

Entrepreneurial Professional Service Firms

ghSMART, 2008: Pioneering in Professional Services
Author(s):  Noam Wasserman, Ashraf Haque
Publication Date:  July 18, 2008

eLance.com: Building a Professional Services Marketplace
Author(s):  Lynda M. Applegate, Kristin Kohler
Publication Date:  October 28, 2000

TrademarkLogo.com: Transforming Legal Services on the Internet
Author(s):  Ali Farhoomand, Monica Wong
Publication Date:  February 2004

Red Hat Global Services: The Move to Relationship-Based Customer Servicing and Knowledge-Centered Support
Author(s):  Richard M. Kesner
Publication Date:  November 2011

Golden Star Facilities and Services Pvt. Ltd.
Author(s):  S. Ramakrishna Velamuri, Rishi Raj Kanoria, Anuj Srivastava, Nandita Narayan, Deepti Singh, Jaydev Thampan
Publication Date:  January 2011

Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management
Author(s):  Richard M. Kesner
Publication Date:  February 2010

Application Service Providers
Author(s):  Thomas R. Eisenmann, Sanjay T. Pothen
Publication Date:  January 8, 2001

Professionalism

Saga of Prince Jefri and KPMG (A): Mystery of the Missing Billions
Saga of Prince Jefri and KPMG (B): Were the Walls Porous or Hermetic?
Saga of Prince Jefri and KPMG (C): Round Two
Saga of Prince Jefri and KPMG (D): When Are Chinese Walls Enough?
Author(s):  Ashish Nanda
Publication Date:  May 1999

Unclassified

Riverside Hospital’s Pharmacy Services
Author(s):  Anne Snowdon, Hannah Standing Rasmussen
Publication Date:  December 12, 2011

Articles

Accounting and Basic Finance for Professionals

The Balanced Scorecard: Measures That Drive Performance
Author(s):  Robert Kaplan and David Norton
Publication Date:  July 1, 2005

Having Trouble with Your Strategy? Then Map It
Author(s):  Robert Kaplan and David Norton
Publication Date:  September 1, 2000

Motivating, Developing, and Leveraging  Professionals

The Risky Business of Hiring Stars
Author(s):  Boris Groysberg, Ashish Nanda, Nitin Nohria
Publication Date:  May 1, 2004

Making Partner: A Mentor’s Guide to the Psychological Journey
Author(s):  Herminia Ibarra
Publication Date:  March 1, 2000

One More Time: How Do You Motivate Employees?
Author(s):  Frederick Herzberg
Publication Date:  January 1, 2003

Strategy, Structure, and Systems in Professional Service Firms

How to Buy/Sell Professional Services
Author(s):  Warren J. Wittreich
Publication Date:  March 1966

Strategic Evolution of Large U.S. Law Firms
Author(s):  Michael A Hitt, Leonard Bierman, Jamie D Collins
Publication Date:  January 2007

Points of Law: Unbundling Corporate Legal Services to Unlock Value
Author(s):  Danny Ertel, Mark Gordon
Publication Date:  July 2012

What is Strategy?
Author(s):  Michael E. Porter
Publication Date:  November 1, 1996

Adviser: Howrey's End Wasn't Foregone Conclusion
Author(s):  Brian Baxter
Publication Date:  March 16, 2011

Law Firms Feel Pinch: Efforts by Clients to Lower Costs Puts Squeeze on Attorneys
Author(s):  Vanessa O’Connell
Publication Date:  March 10, 2011

The Story Behind Howrey’s Very Bad Year
Author(s):  Julie Triedman
Publication Date:  October 27, 2010

Globetrotting Law Firms
Author(s):  Jayanth K. Krishnan
Publication Date:  Fall 2000

Leadership in Professional Service Firms

Leading Change: Why Transformation Efforts Fail
Author(s):  John P. Kotter
Publication Date:  January 1, 2007

Building Resilience
Author(s):  Martin E.P. Seligman
Publication Date:  April 1, 2011

Strategies for Learning from Failure
Author(s):  Amy C. Edmondson
Publication Date:  April 1, 2011

How to Avoid Catastrophe
Author(s):  Catherine H. Tinsley, Robin L. Dillon, Peter M. Madsen
Publication Date:  April 1, 2011

I Think of My Failures as a Gift
Author(s):  A.G. Lafley, Karen Dillon
Publication Date:  April 11, 2011

When Professionals Have to Manage
Author(s):  Jay W. Lorsch, Peter F. Mathias
Publication Date:  July 1, 1987

Managing Your Boss
Author(s):  John J. Gabarro, John P. Kotter
Publication Date:  January 1, 2005

Leadership Run Amok: The Destructive Potential of Overachievers
Author(s):  Scott W. Spreier, Mary H. Fontaine, Ruth L. Malloy
Publication Date:  June 1, 2006

Marketing Professional Services

Putting the Service-Profit Chain to Work
Author(s):  James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser Jr., Leonard A. Schlesinger
Publication Date:  July 1, 2008

Effective Marketing for Professional Services
Author(s):  Paul N. Bloom
Publication Date:  September 1, 1984

Professionalism

Limits of Professional Behavior
Author(s):  Ben Gerson
Publication Date:  April 1, 2005

Industry and Background Notes

Motivating, Developing, and Leveraging  Professionals

Career Strategies and Tactics in Professional Service Firms
Author(s):  Thomas J. DeLong, Ashish Nanda, Scot Landry
Publication Date:  April 2000

Note on Staffing in Professional Service Firms
Author(s):  Ashish Nanda
Publication Date:  February 11, 2003

Hiring Professionals in China: A Practitioner’s Guide
Author(s):  Heidi K. Gardner
Publication Date:  July 2010

Hiring Successful Professionals: One Process – Multiple Goals
Author(s):  Heidi K. Gardner
Publication Date:  July 2010

Strategy, Structure, and Systems in Professional Service Firms

Profitability Drivers in Professional Service Firms
Author(s):  Ashish Nanda
Publication Date:  February 7, 2004

Organizational Alignment: The 7-S Model
Author(s):  Jeffrey L. Bradach
Publication Date:  November 12, 1996

Scale and Scope in Professional Service Firms
Author(s):  Ashish Nanda
Publication Date:  March 2, 2003

Organizational Alignment, Performance, and Change in Professional Service Firms
Author(s):  John J. Gabarro
Publication Date:  May 2008

Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions
Author(s):  Ashish Nanda
Publication Date:  February 11, 2003

Pedagogy in Professional Service Firms

Professional Services, Module One: Introduction to the Challenges Facing PSFs
Professional Services, Module Two: External Strategy for Sustained Competitive Advantage
Professional Services, Module Three: Internal Strategy of Organizational Design
Professional Services, Module Four: Managing the Organization Through Processes
Professional Services, Module Five: Serving Clients Effectively
Professional Services, Module Six: Succeeding in PSFs
Professional Services, Module Seven: Becoming a Professional

What is a Professional Service Firm? Towards a Theory and Taxonomy of Knowledge Intensive Firms
Author(s):  Andrew Von Nordenflycht
Publication Date:  January 2010

Pedagogy

Learning by the Case Method
Author(s):  John S. Hammond
Publication Date:  April 1, 1976

Professionalism

Competition Between the Professions: Law Firms vs. Accounting Firms
Author(s):  Ashish Nanda
Publication Date:  June 1999

Books

Leadership in Professional Service Firms

When Professionals Have to Lead: A New Model for High Performance
Author(s):  Thomas J. DeLong, John J. Gabarro, Robert J. Lees
Publication Date:  December 2007

Motivating, Developing, and Leveraging  Professionals

Aligning the Stars: How to Succeed When Professionals Drive Results
Author(s):  Jay W. Lorsch, Thomas Tierney
Publication Date:  March 2002

Legal Profession

The End of Lawyers? Rethinking the Nature of Legal Services
Author(s):  Richard Susskind
Publication Date:  September 17, 2010

Book Chapters

Accounting and Basic Finance for Professionals

Dealmaking: The New Strategy of Negotiauctions (Chapters 1 & 2)
Author(s):  Guhan Subramanian
Publication Date:  August 22, 2011

Video

Strategy, Structure, and Systems in Professional Service Firms

Capitalism’s Next Frontier: Outside Investment in Law Firms
Author(s):  Amy Kotz
Publication Date:  November 3, 2010

 

 
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