Author(s):  Ashish Nanda, John Gabarro and Lauren Prusiner
Product Number:  HLS 12-07
Revision Date:  June 25, 2012
Length:  11 pages
Cost per Copy:  $10

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Abstract
How do you handle a team member who is underperforming - and assuage the client who suffers as a result? How do you encourage your team to work at full potential without making them feel burned out? How do you reconcile the interests of your team members with those of your client? The case presents three vignettes in which teams at a law firm are struggling with these issues. The case should be used in conjunction with the Three Teams at Harris and Graves Role Play Package, HLS 12-13 through 12-18. The vignettes in the role play package allow participants to go beyond analysis to practicing how to address challenges facing teams.

Learning Objectives
Together, the three vignettes highlight the challenges of leading successful and effective teams in professional service firms.

Subjects Covered
Working Effectively in Teams
Difficult Conversations

Setting
Geographic: United States
Industry: Law Firm

Teaching Materials
Three Teams at Harris and Graves: Role Play Package

Other Settings
Tale of Three Asset Management Teams
Tale of Three Finance Teams
Tale of Three Public Relations Teams