Live Chat - How can I help you?
As we strive to continue offering new and innovative services, Student Financial Services has recently implemented Live Chat. This provides another way for students, parents, and graduates to contact us. By clicking the "Chat with a live representative" button, you will be connected immediately to a staff member.
Staff members are available to answer questions at these times:
(LiveChat Availability Below is in Eastern Standard Time)
- Mondays - 9:00am to 5:00pm
- Tuesdays - 11:00am to 5:00pm
- Wednesday through Fridays - 9:00am to 5:00pm
Live Chat works like other messaging services. Once you click the "Chat with a live representative" button and answer a few identifying questions, a dialogue window will open where you can type your question. A staff member will answer immediately or follow up with you later if more time is needed to research your question.
As this is a new service, Live Chat users should become familar with what topics are appropriate for the chat environment. General questions regarding financial aid are suitable for Live Chat, while more detailed situational questions should be addressed by phone, appointment, or email. While our Live Chat service is secure and encrypted, we do not recommend exchanging sensitive financial or personal information through any messaging service.
Examples of questions that can be answered in Live Chat:- What is the status of my application for aid?
- Who is my Financial Aid Officer and can I make an appointment?
- Where is the student contribution policy outlined on your website?
- How do I make my loan selections and apply?
- If I would like to appeal my award, how do I begin the process or who do I talk to?
- Financial Aid award appeals
- Questions surrounding the calculation of your award
- In-depth discussion about HLS' financial aid policies
If you have detailed questions like these, we recommend that you call us at (617) 495-4606 or email sfs@law.harvard.edu.
